Your order
We only sell available stock. If an item is currently out of stock you can fill in the ‘Notify me when this product is available’ box with your email address and you will automatically be notified when more stock is added.
When placing an order your will automatically be emailed a copy for your records.
Cancelling an order
If you've made an error in an order you've just placed, please contact us immediately. We'll do our absolute best to try and stop the order in our system. However, we try to process orders on the same day and it may have already been processed. If this has happened, then you will need to return or exchange the item. We tell you how to do this in our returns and exchanges section.
Back Orders
We don’t offer back orders. However, if there is a particular product or colour you require and its ‘Sold Out’ you can contact us to see if there is more being manufactured or you can add your email address to the Notify me when this product is available’ and you will automatically be notified when available again.
Payment
We accept Visa, Mastercard as forms of payment. We're sorry but we can't accept cheques or cash. Our trading name of ‘Undercover Sheep’ will appear on your cardholders’ statement. Our legal business name is ‘The Merino Softwear Company Limited’.
We offer ‘CurrencySelect’ and you can be billed in the following currency’s
NZD, AUD, USD, CAD, EURO, GBP.
International Customs and Duties
Unfortunately, we have no control over customs charges and import duties, and as customs policies and import duties vary greatly between countries, we are unable to tell you whether charges will be payable and what this cost will be. On occasions when customs charges and import duties are imposed, these charges must be paid by the recipient of the parcel.
Customs charges and import duties are charged once the parcel reaches the destination country, so a good idea would be to contact your local customs office for current charges before you order, to avoid any nasty surprises.
UnderCover Sheep will not be responsible for any customs charges and import duties.